Client stories
Client stories & reviews
Evidence from controllers and AP leads who asked us to examine their accounts payable automation applications.
Voices from recent work
“They traced a three-way match override that let rush invoices skip goods receipt. Fixing that closed a gap our year-end auditors had flagged for two cycles.”
“The report was thorough on vendor bank-detail changes. We had hoped the automation would catch more of those edits automatically — it did not, and they said so plainly.”
“Fieldwork landed in the middle of our peak season. They adjusted sampling around payment runs instead of insisting on a quiet week we could not give them.”
“Useful findings on accrual cut-off after go-live. The first draft used more jargon than our AP supervisors liked; the final management letter was clearer after we pushed back.”
Extended story: hospitality group after AP go-live
A Bangkok-based hospitality group asked API Index Path to perform a post-implementation financial review three months after introducing a new accounts payable automation application across five properties. Invoice volume sat near 6,000 per month, with a shared AP team approving from a central queue.
Constraint
Property managers still emailed “urgent” invoices that staff posted with elevated match tolerances. The project sponsor needed a report for the audit committee before the statutory auditors arrived.
What we examined
- Match tolerance history for the first ninety days
- Payment proposals that included vendors created in the same week
- Accrual listings versus goods receipts still open at month-end
Outcome
The review identified a recurring override used for linen and produce suppliers, plus incomplete dual approval on vendor bank changes for foreign payees. Management closed the override path for amounts above an agreed threshold and restored dual approval before year-end fieldwork. The sponsor used our report as the bridge document with the external auditors.
Extended story: manufacturer vendor master clean-up
An Eastern Seaboard manufacturer requested a vendor master and bank-detail review after a near-miss payment to an outdated account. We sampled change tickets over six months and interviewed the clerk who maintained supplier records inside the AP automation application.
Findings centred on dormant vendors remaining payment-eligible and on bank edits approved by the same person who entered them during holiday cover. The client deactivated 140 dormant records and split holiday cover duties before the next payment cycle.